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Printify Terms of Service

Printify, Inc.
108 West 13th Street,
Wilmington, Delaware 19801
Last updated: October 2, 2023

Thank you for using Printify! Before using or accessing our platform, please read this Terms of Service (the “Terms of Service”) carefully. This document is a legally binding contract between Printify and you, the User (as defined below), for the use of the applications, software, products and services provided by Printify (collectively, the “Service”) and as such, we have tried to make it as clear as possible. In addition to the full legal terms and text, we have provided short non-binding summaries with each clause. These summaries do not aim to replace or misrepresent the full text.

A. Definitions

Summary: These terms are used throughout this Terms of Service and it’s important that you understand what we are referring to when we use them.

Terms not defined in this section shall have the meaning provided elsewhere in the Terms of Service.

  • “Agreement” refers, collectively, to all the terms, conditions, notices contained or referenced in this document (the “Terms of Service,”) and all other operating rules, policies, including Printify Privacy Policy and Printify Intellectual Property Policy, and procedures that we may publish from time to time on the Website including but not limited to Shipping, Payments, and Returns.
  • “Content” refers to content featured or displayed through the Website, including without limitation text, data, articles, images, photographs, graphics, software, applications, designs, features, and other materials that are available on the Website or otherwise available through the Service.
  • “Customers” refers to individuals or entities that purchase Your Products through a Sales Channel.
  • “Orders” refer to Your Products once they have been purchased by You or Your customers.
  • “Produced Orders” refer to Orders that have been completed and shipped.
  • “Products,” refers to all products offered by different Providers on our Website including, but not limited to clothing, accessories, home decor, kitchenware, footwear and stationary.
  • “Providers,” refers to the organizations and companies that Printify partners with in the scope of its Service to offer Products to You.
  • “Sales Channels,” or “Stores” refer to the other websites and platforms that You use to sell Your Products, including but not limited to Shopify, Woocommerce, Ebay, or Etsy.
  • “Us” and/or “We” and/or “Printify” refers to Printify, Inc., as well as our affiliated legal entities, subsidiaries (including, but not limited to, Printify Development SIA), directors, contractors, licensors, officers, agents, and employees. Printify reserves the right to and may provide Services to you through various Printify legal entities depending on multiple factors, such as, but not limited to Print Provider’s location, your location, region in which the transaction takes place and others.
  • “User,” “You,” “Your” refers to the individual person, company, or organization that has visited or is using the Website or Service; that accesses or uses any part of the account; or that directs the use of the account in the performance of its functions.
  • “User Products” refers to Products created by Users adding Content using the Service. “Your Mockups” are visual representations of Users’ Products created through the Service.
  • “User-Generated Content” is Content, written or otherwise that is created or uploaded by our Users.
  • “Website” refers to Printify’s website located at printify.com, and all content, services and products provided by Printify through the Website. It also includes Printify-owned subdomains of printify.com, such as app.printify.com, printifyapp.com and all subdomains of printifyapp.com such as app.printifyapp.com, and the use of future and current Printify plugins, such as those available in the Shopify App store, Woocommerce, Etsy,. Occasionally, Printify plugin pages and websites owned by Printify may provide additional or different terms of service. If those additional terms conflict with these Terms of Service, the terms in the additional terms with regard to the matter in conflict shall apply.
  • “Your Content” is Content that you create or own.
  • “Branding Element” refers to an element printed on demand and added to the Order, such as, a customized card, packaging or other.
  • “Illicit Activity” shall mean any intentional act or omission, including, but not limited to, deception, misrepresentation, or concealment of material facts, committed by a party with the purpose of obtaining an unjust advantage, causing harm or loss to another party, or securing money, property, services, or other benefits, or otherwise contrary to applicable laws and regulations. Illicit Activity may encompass various acts or omissions, such as: (a) defrauding others of money or services, which involves, but is not limited to, obtaining money or services through false pretenses, manipulation, or false promises; (b) forgery, which includes, but is not limited to, creating, altering, or using false documents, signatures, stolen or forged payment instruments or other items with the intent to deceive or defraud; (c) fraudulent misrepresentation, which includes, but is not limited to, making false statements or omitting material facts, knowing it to be false or misleading, with the intent to induce another party to rely on such statements or omissions to their detriment; (d) engaging in, facilitating or permitting any activity, directly or indirectly, that involves money laundering, proliferation or terrorism financing, circumvention of any sanctions applicable under national or international sanction regimes. (e) any other acts or practices that are considered unlawful under applicable laws and regulations.
  • “Printify Pop-Up” refers to Printify service, which allows You to publish User Products on a dedicated section of Printify e-commerce store that is hosted by Printify.
  • “Printify Branding” refers to Printify Service enabling You to send a customized Branding Element to the Customer.
  • “Your Pop-Up Store” refers to the section dedicated to you in the e-commerce store hosted by Printify that you create by using Printify Pop-Up Service.

B. General

  1. When You use Our Services and Content, You are agreeing to:
    1. Our Terms of Service
    2. Our Privacy Policy
    3. Our Intellectual Property Policy
    4. Any other terms or policies we reference below.
  2. Except as they may be supplemented by additional terms and conditions, policies, guidelines or standards, the Agreement constitutes the entire understanding between Printify and You pertaining to the subject matter hereof, and supersedes any and all prior oral or written understandings or agreements between Printify and You in relation to the access to and use of the Service.
  3. If any provision of these Terms of Service are held to be invalid or unenforceable, such provision will be struck and will not affect the validity and enforceability of the remaining provisions.

Questions about the Terms of Service? Contact us.

C. When Do These Terms Apply?

Summary: By using Printify, you are agreeing to all the terms below.

By using the Service, You acknowledge that You accept and agree to be bound by these Terms of Service. If You do not agree to these Terms of Service, You may not access the Service, and if You are already registered, cancel Your account.

D. Can These Terms Be Modified?

Summary: We can change these Terms of Service, and if the changes are big, we’ll let you know.

Printify reserves the right to revise the Terms of Service from time to time and the most current version will always be posted on our Website. If a revision, in our sole discretion, is material we will notify You. The “Last Updated” date at the top of the Terms of Service reflects the date of the last modification. Your use of the Service following the effective date of any modifications to the Terms of Service will constitute your acceptance of such modification. If You do not agree to the new Terms of Service, You should stop using the Service and cancel Your account.

E. What Is the Scope of Printify’s Services?

Summary: Printify is an online platform that allows you to create and connect your store to sell products with your content by working with various Print on Demand Providers from around the world. You focus on creating and selling, we handle the rest.

Printify is an online marketplace for print on demand dropshipping. We partner with various Providers to offer You Products that You can customize with Your Content and sell to Customers. We also maintain and create integrations with different Sales Channels so that Your Products can be easily published to your Stores. When Your Products are purchased by Customers through a Sales Channel, We are notified and We start working with Providers who will print and deliver Your Products to the Customers.

Summary: Printify is only a platform, we neither sell products nor do any printing ourselves.

As the provider of the Service, Printify does not own, create, sell, resell, provide, control, manage, offer, deliver, or supply any Products or do any printing. Providers alone are responsible for their Products, the quality of the print and delivery of Your Product. If you have an issue with the Product, please see Section J below.

Summary: Using Printify does not make you an employee of Printify.

If You choose to use the Service to sell Your Products, Your relationship to Printify is limited to being that of a client and not an employee, agent, joint venturer, or partner of Printify for any reason. You act exclusively on your own behalf and for your own benefit, and not on behalf or for the benefit, of Printify.

Summary: Printify is not responsible for your choice of Print Provider and the final product. We expect you to do all of your own homework on who best to work with.

While We facilitate the resolution of disputes and provide necessary guidelines for the creation of Your Products, Printify has no control over and does not guarantee the final quality of Your Product. Nor do we make any promises that Your Product will look like Your Mockup. Print Providers differ in their printing technology, product offerings, and operations. Users are expected to do their own due diligence in selecting the most suitable Provider for creating Users’ Products.

Summary: Printify will often link to and suggest other helpful services and sites that will help you successfully run your online shop. These are not our services and are not endorsements by us of their quality. Exercise your own judgement.

Printify may give You access to link to various external resources or third-party services (“Third Party Sites”). Printify does not endorse any of these Third Party Sites and does not control them in any manner. These Third Party Sites may be governed by their own terms of service and policies. Printify is not liable or responsible for the accuracy of such services or their content, or products, and You need to take appropriate steps to determine whether accessing a Third Party Site is appropriate, and to protect Your personal information and privacy on such Third Party Site.

Summary: We don’t guarantee that our website will be online 100% of the time. Due to the nature of product development and the Internet, our website may have periodic downtimes.

Due to the nature of the Internet, Printify cannot guarantee uninterrupted access and availability of the Printify Service. We reserve the right to restrict the availability of our Service or certain features if necessary in view of capacity limits or the integrity of our servers. We also reserve the right to restrict access when performing maintenance measures to ensure the proper working and functioning of the Printify Service. Printify can improve or modify its Service and may introduce new offerings from time to time.

F. Who Can Access Printify and Use the Service?

Summary: You have to be at least 18 years old to use our service and if you are signing up on behalf of someone else, you are acknowledging that you have the right to do so. Certain features of our platform may have additional terms other than those here.

  1. You must be at least 18 years old and able to access and use the Service or to create a Printify account. By accessing and using our Service, you represent and warrant that you are 18 years of age or older and have the legal capacity and authority to enter into a contract.
  2. If you open an account on behalf of a company, organization, or other entity, then “You” includes you and that entity, and You represent and warrant that You are authorized to grant all permissions and licenses provided in this Terms of Service and bind the entity to these Terms of Service, and that you agree to these Terms of Service on the entity’s behalf.
  3. The access to or use of certain areas and features of the Service may be subject to separate policies, standards or guidelines, or may require that you accept additional terms and conditions. If there is a conflict between these Terms of Service and the terms and conditions applicable to a specific area or feature of the Printify Service, the more specific terms and conditions will apply, unless specified otherwise.
  4. To use our Service, You have to register an account. Details on how to do so are provided in the next section.
  5. You understand and agree that You are responsible for paying any and all applicable taxes that may be due as a result of your use of the Service.

G. What Are the Rules for Creating and Maintaining an Account?

Summary: We have certain requirements that you must abide by when you create an account with Us.

  1. To create a Printify Account You may be required to provide Printify with certain personal information, which may include your full legal name, current address, phone number, email address, and payment information. This information will be held and used in accordance with Printify’s Privacy Policy. You agree that You will supply accurate and complete information to Printify, and that You will update that information promptly after it changes. You further agree that:
    1. You shall not create an account or access the Service if You are under the age of 18;
    2. You shall not have more than one account at any given time, and shall not create an account using a false identity or information, or on behalf of someone other than yourself or your entity, which has provided you authorization to create the account on behalf of it;
    3. You shall not have an account or use the Service if You have been previously removed by the Company;
    4. We may reject your registration or cancel an existing registration for any reason at our sole discretion.
    5. We will use the email address you provide as the primary method of communication.
    6. Any harassment or insult towards Printify employees may result in immediate account termination.
  2. You are solely responsible for keeping your account credentials secure and you may not disclose your credentials to any third party. You must immediately notify Printify if you have any reason to suspect that your credentials have been compromised, lost or stolen or in the case of any actual or suspected unauthorized use of your Printify Account. You are solely responsible for any and all activities performed through your Printify account. Printify will not be liable for any loss that You may incur as a result of someone else using Your username or password, either with or without Your knowledge. To the extent allowable by law, you shall be liable for any expenses and reasonable attorney’s fees for your failure to safeguard user and password information and/or promptly notify the Company about unauthorized use of your account or breach of your account information or password.
  3. Printify expressly disclaims any and all liability arising from revocation, cancellation, or suspension of your account for any reason. Your account and registration will terminate immediately upon your breach of any of the terms herein. You may terminate your account and participation as a registered user at any time from your Account Settings > Personal Data > Delete my data. Before proceeding with deleting your account, make sure that you have disconnected your store from the respective sales channels, unsubscribed from the business plan and removed your registered credit card. Deleting your account is irreversible and you will not be able to access the data afterwards. Nonetheless, you will still be responsible for any and all pending orders and charges.
  4. It is forbidden to conduct any Illicit Activity against Printify or any third party, including when using Printify Service. Printify is at all times entitled to request any documents, information, or other materials reasonably necessary, including “Know Your Client” documentation, as well as conduct an interview to verify and ensure compliance of Printify Terms. Printify is at all times entitled at its sole discretion to suspend the provision of Printify Service entirely or in part, as well as withhold any sums payable by Printify to You if it reasonably believes that you have committed an Illicit Activity or otherwise breached the Printify Terms.

H. What Are Your Rights to Content on Printify?

Summary: All content you upload is owned by you. If we are notified or if we believe that the content is not yours, or if the content doesn’t meet our standards, we will remove it at our discretion. By uploading content to Printify, you allow us to use your content for things like marketing and education of Printify users.

  1. Printify grants You a limited, revocable, non-exclusive, non-transferable license to access and use the Service for Your own individual use subject to the other terms of this Terms of Service. All rights, title, and interest in and to the Service not expressly granted herein are reserved by the Company.
  2. Printify allows You to upload and post Content to our Website. Anything that You put on the Products remains Your Content. You retain all rights in, other than the rights expressly granted to Printify below and any that you may grant to your Customers, and are solely responsible for Your Content.
  3. You can only post Content that is either Yours, or for which you have written authorization from the Content owner. You represent and warrant that any Content you post is owned by You or that You have authorization from the Content owner to post it. You will provide Printify with evidence of Your Intellectual Property Rights shall it be requested by Printify. More detailed information can be found in the Printify Intellectual Property Policy. By posting Content, You accept those terms as well.  If You believe that someone has improperly used Your copyrights or trademarks, please report it to us as set forth in the Intellectual Property Policy.
  4. By using the Printify Service, You grant Printify a non-exclusive, transferable, sublicensable, royalty-free, and worldwide license to use, store, display, reproduce, save, modify, create derivative works, perform and distribute Your Content solely for the purpose of operating, developing, and promoting the Printify Service.
  5. As a condition of use of the Service, You agree not to use the Service for any purpose that is prohibited by these Terms of Service. You are responsible for all of your activity in connection with the Service and you shall abide by all local, state, national, and international laws and regulations and any applicable regulatory codes. You agree to the following:
    1. You may not resell, rent, lease, loan, sublicense, distribute, or otherwise transfer rights to the Service.
    2. You may not modify, reverse engineer, decompile or disassemble the Service
    3. You may not copy, adapt, alter, modify, translate, or create derivative works of the Service without written authorization of Printify.
    4. You may not permit other individuals to use the Service, including but not limited to shared use via a network connection, except under these Terms of Service.
    5. You may not circumvent or disable any technological features or measures in the services that are designed for protection of intellectual property rights.
    6. You may not use the Service in an attempt to, or in conjunction with, any device, program, or service designed to circumvent technological measures employed to control access to, or the rights in, a content file or other work protected by the copyright laws of any jurisdiction.
    7. You may not use or access the Service to compile data in a manner that is used or usable by a competitive product or service.
    8. You shall not use your Account to advertise, solicit, or transmit any commercial advertisements, including chain letters, junk e-mail or repetitive messages to anyone.
    9. You shall not use your Account to engage in any illegal conduct.
    10. You shall monitor your Account to restrict use by minors, and You will deny access to children under the age of 13. You accept full responsibility for any unauthorized use of the Service by minors in connection with your Account and You are responsible for any use of your credit card or other payment instrument by minors.
    11. You shall not use the Service to order and resell blank Products without customizing them with your artwork. 
    12. Any such forbidden use shall immediately terminate Your license to the Service.
  6. Printify may use its discretion to remove Your Content from our Service, at any time, with or without prior notice to you, if it violates any of our Terms of Service or policies or is reported to be infringing on intellectual property rights of others. Printify is not obligated to monitor or police Your Content. In addition to intellectual property concerns, Content that contains any of the below is prohibited and may also lead to termination of Your account.
    1. Child Exploitation: You may not post or upload Content that exploits or abuses children, including but not limited to images or depictions of child abuse or sexual abuse, or that presents children in a sexual manner.
    2. Harassment, Bullying, Defamation and Threats: You may not post or upload Content that harasses, bullies, defames or threatens a specific individual.
    3. Hateful Content: You may not post or upload Content that condones or promotes violence against people based on race, ethnicity, color, national origin, religion, age, gender, sexual orientation, disability, medical condition or veteran status.
    4. Illegal Activities: You may not post or upload Content that facilitates or promotes activities that go against the laws of the jurisdictions in which you operate or do business.
    5. Intellectual Property: You may not post or upload Content that infringes on the copyright or trademarks of others.
    6. Personal and Confidential Information: You may not post or upload any Content that contains personally identifiable information sensitive personal information, or confidential information, such as credit card numbers, confidential national ID numbers, or account passwords unless you have consent from the person to whom the information belongs or who is otherwise authorized to provide such consent.
    7. Self-Harm: You may not post or upload Content that promotes self-harm.
    8. Terrorist Organizations: You may not post or upload Content that implies or promotes support or funding of, or membership in, a terrorist organization.
  7. When You use the Service, Printify reserves the right to view, monitor, and record activity without notice or further permission from You, to the fullest extent permitted by applicable law, although we have no obligation to do so. Any information obtained by monitoring, reviewing, or recording is subject to review by law enforcement organizations in connection with the investigation or prosecution of possible criminal activity involving use of the Service.

I. How do Payments Work on Printify?

Summary: Printify will only charge you fees if you subscribe to a Printify Premium Plan. No products are produced or shipped unless payment for those products has first been received via credit/debit, or from an existing Printify balance. Users have the option to change settings for when and how often they are charged. You cannot withdraw “sales credits”.

  1. Unless Users subscribe to the Printify Premium Plan, there are no fees or charges for the platform itself.
  2. To order samples of Your Products or to fulfill any Customer Orders, You must pay for the Order in advance. The price You pay will be the price of the Product plus shipping and taxes (if applicable). These prices can be found in the Printify Catalog and on our Shipping Rates page. Orders will not be processed until payment has been received by Printify.
  3. Printify cannot pull funds that you may have available in any Sales Channel. In order to process payments on Printify, You need to either have funds on your Printify balance or have your Printify account connected with an accepted method of payment. By default, Printify will charge funds for Orders from an existing Printify balance first, and if there is a remaining balance due then Printify will charge the funds via the method of payment connected to your Printify account.
  4. Printify charges Users when Orders are sent to production. Users have the option to change their settings to adjust how often Orders are sent to production and whether Printify charges per Order or for multiple Orders together. These settings can be found here, after You create an account and connect a Sales Channel.
  5. Printify may issue a coupon. A coupon is virtual money that can be used for paying for manual and sample orders. You may use a coupon only for a single order. Multiple coupons cannot be combined. Each coupon’s value is divided according to the total line items in the order. It cannot be converted to cash or withdrawn.
  6. If you have an issue with your order, contact Printify before disputing your claim with your credit card company. If you have filed a dispute with your credit card company, we will not be able to issue you a refund as well, and we cannot make any refunds or replacements until the dispute is resolved or cancelled. If there are Order issues and after an investigation Printify offers you a refund, this will be provided in the form of a Printify credit and will appear in your Printify balance.
  7. Once a user withdraws funds from Printify balance it will be sent to the same payment source where it initially came from, whether it is a credit/debit card or a PayPal account. If a top-up is made via PayPal, withdrawal can only be made to the same PayPal account. In case the initial payment was made with a card, the Printify balance withdrawal will take place in the form of a credit/debit card full or partial refund.
  8. Users are responsible for paying any necessary sales tax on their transactions. Because of the nature of dropshipping businesses, taxes differ depending on who produces or sells the Product, and where it is delivered. Printify recommends that You consult with an outside tax accountant.
  9. European Union (EU) regulations require Printify to collect Value Added Tax (“VAT”) on all orders produced and shipped within the EU. Users with businesses registered with the EU may apply for a VAT Exemption if the Users have a valid VAT number. If you qualify for a VAT exemption, contact Printify Merchant Support with your VAT number and business details and we will apply the exemption in our system.
  10. Printify reserves the right to and may process and receive payments from you, as well as issue invoices to you from various Printify legal entities depending on multiple factors, such as, but not limited to Print Provider’s location, your location, region in which the transaction takes place and others.

J. How Does Printify Handle Order Related Issues?

Summary: If you have an issue with your Order, contact Printify Merchant Support directly within 30 days of the product delivery and provide a detailed description of your issue, accompanied by relevant photo or video evidence that supports your case. After investigation, we will determine if you are eligible to receive a free of charge Reprint or Refund. Some issues do not qualify for reprinting, such as the issues outlined below.

  1. Printify does not hold any inventory and does not perform any of the printing itself. Other than issues caused by technical error, we are not responsible for the quality and outcome of Produced Orders. The quality of the production is dependent on the selected Provider. Each Provider has their own tools and procedures and Users are expected to perform their own research when selecting a Provider, as well as submitting Content that satisfies the provided print quality requirements. However, if your order has issues, steps for resolution are outlined below.
  2. Printify’s Merchant Support team handles all conflict resolution on behalf of our Providers. Users agree to contact Printify Merchant Support for all conflict resolution. If the Produced Order does not meet User or Customer expectations, Users must first contact Printify Merchant Support within 30 days of product delivery and will not contact the Print Providers. In order to best resolve the matter, the User should provide all relevant materials for Printify to investigate the issue, including a description of the Produced Order, the issue, and quantity of Products affected. If a User contacts the Provider directly, the User risks account suspension at Printify’s sole discretion
  3. Products are unique and produced to the Order, therefore, they are non-refundable. By submitting an Order to production either manually or via an automatic setting, you acknowledge that the Order execution or Order contents (products, shipping method, delivery and return addresses) cannot be further modified.  If the shipment details are incorrect, or if the Customer Ordered the wrong size or color, Printify can not be held responsible. The Merchant is responsible for relaying the correct information from the Merchant’s Customers.
    You may submit requests for change of certain Order details, including address change or delivery method change. Our Merchant Support team will evaluate the request and at its discretion will let you know whether it is possible to accommodate your request and/or whether your request carries any additional costs.
    After an Order is placed Printify cannot guarantee that it will be possible to issue a full or partial Refund in case of canceled Orders.  Upon receiving a cancellation request, Printify will determine whether your cancellation is eligible for a full or partial Refund depending on the stage of the fulfillment of the Order.
  4. Orders for products with recently updated artwork go through a Printify Quality Control process that checks for low-resolution imagery or any other design related issues. If an issue is discovered, Printify will send merchants an email explaining the issue and any possible product quality repercussions. If You choose to proceed with the order, or if Printify does not receive a response within 7 days of the email notification, the order will be submitted and You will not be eligible for any replacements or refunds for this order. Orders that don’t meet other criteria of Printify’s Terms of Service or Intellectual Property Policy will be cancelled, and charges refunded.
  5. The Production times listed on the Website are estimated average times and are in no way guaranteed. If Your Order seems to be taking an unusually long time to be produced or delivered, please contact Printify’s Merchant Support team. If the Produced Order is lost during Shipment, Printify will investigate and may provide replacements when appropriate.
  6. After investigating your issue, if Printify’s Merchant Support team determines that your product is faulty, the Order or line items will be replaced or refunded at the discretion of Printify. Refunds will be issued in the form of credit to Your Printify balance.
  7. Printify does not provide Refunds for Orders still in transit, unless they are deemed lost by our Merchant Support team.
  8. The merchant is responsible for ensuring that the specified delivery address for each and every Order is valid and accurate. If a delivery of an Order is incomplete due to an invalid or incorrect address, the Merchant can either request a reshipment or cancellation of the order. Costs associated with reshipment of the Order and/or cancellation shall be borne by the Merchant.
  9. If an order has not been delivered in 30 calendar days (for domestic US or regional EU orders) or in 45 calendar days (for international orders), merchants should contact Printify Merchant Support within 1 week in order to be eligible for a reprint/refund.
  10. If tracking of an Order states that it has been delivered, yet the Merchant or the Customer reports it as not received, Printify reserves the rights to refuse a free of charge Reprint or a Refund. Such cases will be individually investigated by the Merchant Support team.
  11. An Order can be delayed due to delays from  shipping carriers. Printify cannot guarantee precise delivery dates on shipping, as it is dependent on the shipping carriers. Consequently, Printify assumes no liability associated with delay and does not offer any Reprints and/or Refunds caused by shipping delays, unless our Merchant Support team determines that the package was lost in-transit.
  12. Printify reserves the right to refuse a request for Refund or Reprint, if the reasons for the complaint are due to the following: issues in the artwork file, placement, limitations of the product, bleed areas and not following the design guidelines and/or any other reason not eligible for a Refund or Reprint. Such requests will be dealt on a case-by-case basis.

K. Embroidery

Summary: Embroidery is not like other print on demand methods and to avoid issues and complications, you must follow our embroidery guide closely.

  1. All designs for embroidery products must conform to the guidelines found in our Embroidery Design Guide.
  2. Images that do not meet guidelines, may be edited by our Print Partners during the digitization process to become eligible for embroidery. The final embroidered image may differ from your submitted artwork. In these situations, you are not eligible for replacements or refunds for those items.
  3. All images submitted for embroidery for the first time will have a 24-48hour digitization period. If there are multiple items in that order, the whole order will be delayed.

L. Can You Use Printify’s Image and Name?

Summary: We take intellectual property rights seriously and we kindly ask you to respect ours.

Printify, Printify.com, Printifyapp.com, and other Printify graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, or trade dress of Printify that may not be used in connection with any Product or service without the prior written consent of Printify. The images and icons available in our brand and press kit may be used by partners and third party sites as long as the appropriate links to the Printify Website are included. Printify reserves the right to request removal of Your use of the images and icons at any time.

M. Limitation of Liability

Summary: We are not responsible for any losses you incur as a result of using our service. We are not responsible if you break the law or breach this agreement and are sued as a result. Please read this section carefully; it limits our obligation and responsibilities to you.

  1. Limitation of Liability. IN NO EVENT SHALL PRINTIFY, ITS OFFICER, DIRECTORS, AGENTS, AFFILIATES, EMPLOYEES, ADVERTISES, OR PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), EQUITY OR OTHERWISE, OR FOR DAMAGES IN THE AGGREGATE EXCEEDING THE AMOUNT OF THE FEES PAID AND PAYABLE BY YOU TO PRINTIFY OR $100.00 (WHICHEVER IS MORE), ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS SERVICE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
  2. You agree to indemnify and hold Printify and, its parent, subsidiaries, affiliates, partners, and Providers, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service, or your violation of any law or the rights of a third party.
  3. Warranty Disclaimer. Printify controls and operates the Service from various locations and makes no representation that the Service is appropriate or available for use in all locations. Services may not be available in Your location or may vary across locations. THE SERVICE AND CONTENT ARE PROVIDED “AS IS”, “AS AVAILABLE” AND IS PROVIDED WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES IMPLIED BY ANY COURSE OF PERFORMANCE OR USAGE OF TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED, SAVE TO THE EXTENT REQUIRED BY LAW. PRINTIFY, AND ITS DIRECTORS, EMPLOYEES, AGENTS, REPRESENTATIVES, SUPPLIERS, PARTNERS AND PROVIDERS DO NOT WARRANT THAT: (A) THE SERVICE WILL BE SECURE OR AVAILABLE AT ANY PARTICULAR TIME OR LOCATION; (B) ANY DEFECTS OR ERRORS WILL BE CORRECTED; (C) ANY CONTENT OR SOFTWARE AVAILABLE AT OR THROUGH THE SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS; OR (D) THE RESULTS OF USING THE SERVICE WILL MEET YOUR REQUIREMENTS. YOUR USE OF THE SERVICE IS SOLELY AT YOUR OWN RISK. SOME STATES / COUNTRIES DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

N. What if I Have Legal Issues with Printify?

Summary: If you have legal issues with Printify, you agree to talk to us first, and if we can’t resolve the situation together, we will follow professional procedures for arbitration. If the issue isn’t arbitrable, all legal issues will be handled in the State of Delaware.

  1. If a dispute arises from or relates to these Terms of Service, You agree to first contact Printify Merchant Support to attempt to resolve the issue. If the dispute cannot be settled through direct discussions, the parties agree to endeavor first to settle the dispute by mediation administered by the American Arbitration Association under its Commercial Mediation Procedures before resorting to arbitration. The parties further agree that any unresolved controversy or claim arising out of or relating to the Terms of Service shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
  2. To the extent any claim, dispute or controversy regarding Printify or our Service isn’t arbitrable under applicable laws or otherwise, You and Printify both agree that any claim or dispute regarding Printify will be resolved exclusively in accordance with Clause N.3 of these Terms of Service.
  3. These Terms of Service shall be governed by the laws of the State of Delaware, without respect to its conflict of laws principles. You agree to submit to the personal jurisdiction of the United States District Court for the District of Delaware, for any actions not subject to Arbitration as outlined in Clause N.1 herein.
  4. Further, to the fullest extent permitted by law, You and Printify agree that no class or collective actions can be asserted in arbitration, court or otherwise. All claims, whether in arbitration, court or otherwise, must be brought solely in Your or Printify individual capacity, and not as a plaintiff or class member in any purported class or collective proceeding.

O. Printify Premium Plan

Summary: Printify has a monthly and yearly subscription plan that offers up to a 20% discount on all products. Both of these plans auto-renew and do not cancel if you uninstall the Printify app or disconnect your store. You have to cancel, before the renewal date.

  1. Recurring Subscription
    1. By subscribing to the Printify Premium Plan, you will receive discounts of up to 20% on all Printify products and the subscription will continue month-to-month or year-to-year until cancellation or termination. You must cancel your subscription before it renews each month/year in order to avoid billing for the next subscription period. 
    2. Before you subscribe to the Premium plan, you will be able to preview and compare both prices. After subscribing, the Premium plan prices will be the only prices displayed to you throughout the catalog. All visible prices from this point forward will have  the Premium plan discount applied.
  2. Billing
    1. By starting your subscription, you authorize us to charge you a full subscription fee. You acknowledge that the amount charged may vary from time to time  for reasons that may include promotional offers, or changes in subscription plan.  You authorize us to charge your payment card for these amounts.
    2. Printify  reserves the right to adjust pricing for our service or any components thereof in any manner and at any time as we may determine in sole and absolute discretion. Any price changes to your service will take effect following a notice by email to you.
    3. You will be charged for the subscription fee immediately and the charges will auto-renew every month for monthly subscriptions and every year for yearly subscriptions unless you cancel the subscription.
    4. We automatically charge your payment card every month or every  year on the calendar day corresponding to the commencement of your subscription. We reserve the right to change the timing of the charge if your payment card has been declined. In the event your subscription is started on a day not contained in a given month, we will charge your payment card on a day we deem appropriate. For example, if your subscription started on August 31, we will likely charge the next fee on September 30.
    5. In case you switch from a monthly (not cancelled) to a yearly subscription, your monthly subscription will be terminated immediately and the yearly subscription will be activated starting from the switching date. The amount charged for unused days within  your monthly subscription will be proportionally deducted from the  yearly subscription fee. For instance,  if you switch from a monthly to an yearly subscription plan halfway through the month, you will be charged the yearly subscription, $299.88, minus the sum for unused days in the month, in this case $14.5 (half of the month), which means the billed amount will be $285.38.
    6. In case you switch from a monthly (cancelled) but still active to a yearly subscription, your monthly subscription will be terminated immediately and the yearly subscription will be activated starting from the switching date. However, the full amount of $299.88 for a yearly subscription will be charged in this case.
  3. Cancellation
    1. SUBSCRIPTION FEE CHARGES ARE NON-REFUNDABLE AND THERE ARE NO REFUNDS OR CREDIT FOR PARTIALLY USED SUBSCRIPTION PERIODS. After a cancellation, you will continue to have access to the discounts throughout the end of your billing cycle.
    2. To cancel your subscription, access the Payment section by clicking on the setting icon in the upper right-hand corner of your account page, for a dropdown menu. After cancelation, the subscription will be active until its expiration date but will not be auto-renewed.
    3. Please note that you must unsubscribe before the next billing cycle to avoid charges for the following month or year. Printify Subscription fee charges cannot be refunded.
    4. We can only charge your payment cards for the Premium plan subscription and  cannot  use your Printify balance instead.
    5. Printify Premium does not automatically get cancelled when you disconnect your Printify store or uninstall the Printify app. It must be manually canceled from the Payment section to stop all subscription charges.

P. Printify FX Rate

Summary: You may select a non-USD currency as billing currency for Your orders. When You select a non-USD currency Printify will use Printify FX Rate to convert USD to Your chosen currency. By selecting a non-USD currency, refunds for orders will be returned to You in the selected non-USD currency.

You may select a non-USD currency as billing currency for Your orders on Printify.

When You select a non-USD currency for Your order Printify will use foreign exchange rate/-s (Printify FX Rate) to convert USD to Your chosen currency and to determine the total payment for products, shipping, and any other applicable costs in Your selected currency.

The applied Printify FX Rate/-s may not match the foreign exchange rates published online or in other financial databases. Those foreign exchange rates are generally inter-bank rates not available to end customers. Due to foreign exchange rate fluctuations, Printify will always try to apply the most efficient Printify FX Rate/-s.

Printify reserves the right, at its sole discretion, to change Printify FX Rate/-s at any time. 

If You select a non-USD currency as a billing currency, refunds for orders will be returned to Your credit or debit card in the selected non-USD currency. We will use the same Printify FX Rate that was used for the original payment for Your order to calculate the refund, including any fees. 

Please note, if You select to use a non-USD currency, some limitations may be applied. For example, the use of coupons (flat discounts for orders) and Printify’s USD Balance will be disabled, but Your subscription still will be charged in USD. We will notify You about applied limitations when You select a non-USD currency.  

You may at any time stop using non-USD currency and select USD as the billing currency for Your orders.

Q. Printify Pop-Up Store

1. This Section is applicable to Printify Pop-Up Store Service and shall apply in addition to other Sections of these Terms of Service. In case of discrepancy between any of the terms specified herein and other sections of these Terms of Service, this Section shall prevail.

2. You may opt to use Printify Pop-Up Store Service in order to create Your Pop-Up Store. Your Pop-Up Store shall be accessible through a dedicated link created for Your Pop-Up Store once you create and publish Your Pop-Up Store. You can find helpful materials and other information on how to create Your Pop-Up Store on Printify Help Center. 

3. Printify will act as the seller for the Products. The determination of price, availability, accessibility, distribution, and sales terms for the Products rests solely with Printify. We are authorized to handle payments, managing refund inquiries, and customer support. All sales, data associated with such sales, including customer data, shall be in our sole ownership and control.

4. For the purpose of implementing and fulfilling Your listing and for the purpose of advertising the Printify Pop-Up, You hereby grant Prinitfy a nonexclusive, worldwide, fully paid up, transferable, sublicensable license under Your Intellectual Property Rights to copy, display, distribute, modify the content You upload to Printify (including all related images, text, content and information).

5. Each listing must meet reasonable production standards. All of Your advertisements or promotional descriptions, including content that is uploaded to the Printify Pop-Up, must be accurate and correct and must not include any content concerning non-Printify activities, events, products, services or promotions.

6. For orders placed by the Customers, You will receive a royalty payment, which shall be calculated on the basis of the difference between the sale price and applied costs, which include production costs, returns (including reprints and refunds), any applicable tax, Printify markup and any other applicable costs (“Royalty”). You will be responsible for setting your Royalty that will be included in the final price that will be charged to the End-Users for each Product. Shipping costs and applicable taxes shall be applied on top of the final price. The Royalty payment shall be due in the next calendar month following the sale (day determined at sole discretion of Printify), provided that it shall be due only for sales for which we have received final payment from the Customers (when the payment is in our account). Royalty payment shall not become due in relation to sales, which have been refunded, disputed or otherwise do not result in gross profit for Printify or where Printify acting reasonably considers that the sale may be subject to a refund, dispute or otherwise not result in gross profit for Printify.

7. Printify may charge a sales tax on top of Your listing price shall it be required under the applicable law. Printify shall deduct the applicable taxes from any sums payable to You by Printify. You are solely and fully responsible for payment of any additional income or other taxes applicable in your jurisdiction to the income You earn through the Printify Pop-Up. You are fully responsible to be aware of and to exercise any rights under any tax treaties existing between Your jurisdiction and United States and/or any other Printify jurisdiction, if applicable. You may be required to provide additional information to Printify as needed by Printify to comply with its reporting obligations and Printify shall be entitled to withhold payment until such information is provided.